SHOPPING AND SHIPPING FAQs
Frequently Asked Shopping and Shipping Questions
Where can I buy your coffee?
Currently, you can buy all of our products online here, at fatmiilk.com. Some of our products can be found at stores nationwide– please see our Instagram page for more frequent updates on new partners that carry our products.
Do you offer wholesale?
Our wholesale partnerships are temporarily paused at the moment. Please check back later for an update on our wholesale page.
Do you have local pickup for my online order?
At the moment we do not currently offer local pickup.
Do you offer gift cards?
Not at the moment, but we will update once available.
What is your return policy?
All non-coffee related product(s) must be unused, undamaged, and in their original condition to be processed as a return within 14 days of purchase (minus shipping and handling). All accepted inquiries will receive an email confirmation. Proof of purchase is necessary for a full refund.
Due to the perishable nature of coffee, we are unable to accept returns on all coffee orders. However, if you are dissatisfied for any reason, have questions, or there was an error on our part, please contact us within 14 days, and we’ll make it right. Unfortunately, we cannot accept returns on sale items or gift cards.
What should I do if my product is damaged or defective?
If your order arrived damaged or defective, please let us know within 5 days of delivery, and we will work with you quickly to resolve the issue.
What should I do if my order is wrong?
If an incorrect item(s) were shipped, we sincerely apologize! Please let us know within 5 days of delivery, and we will work swiftly to correct your order. As a result, all shipping costs and fees will be compensated for on our end.
How much does shipping cost?
All shipping costs are calculated during the checkout process if applicable.
Where do you ship from?
We process, package, and ship orders out of Chicago, Illinois.
Where do you ship to?
We ship to all 50 US States and Canada. Any restrictions will be communicated during the checkout process if applicable. Kindly be aware that customers are accountable for any additional duties and fees that may arise in relation to international shipping.
How can I cancel my order?
If your order has not yet shipped, all cancellations will be honored, and your refund will be posted to your original payment method. Once your order has been shipped, please refer to our refund policy.
How can I edit/change my shipping address?
If your shipping address is incorrect, please email firstname.lastname@example.org as soon as possible, and we will try to update it. Unfortunately, we’re unable to reroute packages once they begin processing.
When will my order be processed?
Please allow 1 to 3 business days for your order to ship due to processing time (business days are Monday through Friday, excluding federal holidays). Please note, changes to shipping addresses and product(s) cannot be edited once processing begins.
All processing times are estimates and may be subject to change.
***As of 7/1/2023: Due to high volume, please allow 2-4 business days for processing before shipping.
Who do I contact for any questions regarding my order?
Please forward all shopping, shipping, and handling inquiries and questions to email@example.com.
To make sure you have the best experience, please include your order number and the product(s) you’re referencing in your message (if applicable).